Privacy Policy

OnlyVisa ("OnlyVisa", "we", "us" or "our") provides tourist visa assistance services to travellers. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or services, you agree to the practices described here.

1. Information We Collect

When you submit an enquiry or application, we collect the details you provide, which may include your full name, email address, phone number, chosen destination, travel and return dates, and the number of travellers. If you proceed with a visa application, we may also collect your passport details and supporting documents required for that application. We may also collect basic, non-identifying usage information about how the website is accessed.

2. How We Use Your Information

We use your information to prepare and process your visa application, to contact you about your application (including via WhatsApp and email), to provide customer support, to process payments for our service, and to comply with applicable legal obligations.

3. How We Share Your Information

We share your information only as needed to deliver our service: with the relevant embassy, consulate, or authorised visa processing centre handling your application; with our payment processor to complete transactions; and where required by law or to protect our legal rights. We do not sell your personal information to third parties.

4. Data Storage & Security

Your information is stored on secure third-party infrastructure, and we apply reasonable technical and organisational measures to protect it. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information only for as long as necessary to provide our service and to meet legal or regulatory requirements. You may request deletion of your data at any time by contacting us.

6. Your Rights

You may request access to, correction of, or deletion of the personal information we hold about you. To make a request, contact us using the details below.

7. Cookies

Our website uses only essential cookies needed for the site to function. We do not use cookies to build advertising profiles.

8. Children

Our service is intended for adults. We do not knowingly collect personal information directly from children except as part of a family visa application submitted by a parent or guardian.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, contact us at info@onlyvisa.in or message us on WhatsApp. OnlyVisa is based in Mumbai, India.